"Our servers are located in a state-of-the-art secure data centre..." How many times have you heard that when dealing with a web development company? Well, we don't own any servers in data centres. The reason is simple: only people with deep pockets can really afford to run their own business-critical servers.
So instead of pretending to be one of the big boys, we'll be straight with you. Our servers are outsourced to people who do have the infrastructure and resources to support a reliable service. We use and recommend these fine folks:
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Mosso operates enterprise-grade server cluster hosting. Load is balanced across servers in the cluster and automatically adjusts to handle the most demanding traffic. Files are replicated across a Storage Area Network (SAN) and backed up daily. There is no single point of failure and supports both Linux and Windows platforms. |
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Rackspace offer top-end hosting and make a big thing of their "Fanatical Support" customer service philosophy. They used to say that you'll never be fired for choosing IBM. We would say that Rackspace are the equivalent in the web hosting world. Their service is not cheap, but you'll be sitting alongside servers used by the British Army and the Vue Entertainment online booking system. |
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WiredTree are one of the smaller hosting companies based in the US. They have level 3 technicians who work directly on support issues. Problems submitted via their online ticketing system are usually handled within 30-mins to one hour, which from our experience of hosting companies, is good going. |
